Privacy Policy

I. Introduction

This Privacy Policy explains how Twisted Plumbing & Sewer collects, uses, and discloses information when you visit our Website, contact us, or request plumbing services through the Website.

This Website is operated in the United States and is intended for users located within the United States.

II. Information We Collect

A. Information You Provide

When you submit a request or contact us, we may collect:

• Your name, email address, and phone number.
• Your ZIP code or service address.
• The type of service requested and your description of the issue.
• Photos or other information you choose to upload or provide.

B. Website and Device Information

When you use the Website, we and our service providers may automatically collect information such as your IP address, browser and device type, general location, referring page, pages viewed, interactions, and the date and time of your visit. This information may be collected through cookies, pixels, and similar technologies.

C. Third-Party Tools

The Website uses service providers for hosting, online forms, analytics, advertising measurement, call tracking, reviews, and embedded content. These may include Squarespace, Jotform, Google Analytics, Google Ads, CallTrackingMetrics, and similar providers. The tools used on the Website may change over time.

III. How We Use Information

We may use information to:

• Respond to inquiries, evaluate service needs, schedule appointments, and provide requested services.
• Communicate with you about your request or an active customer relationship.
• Operate, maintain, secure, and improve the Website and our services.
• Understand Website traffic and measure advertising performance.
• Comply with legal obligations and protect our rights, customers, and business.

Submitting a service request authorizes us to contact you by phone or email about that request. It does not enroll you in a newsletter or unrelated marketing sequence.

IV. How We Disclose Information

We may disclose information to service providers that help us operate the Website, process online forms, manage calls, analyze Website use, measure advertising, host content, or support business operations.

These providers receive information only for the functions they perform for us or as otherwise permitted by law.

We may also disclose information when required by law, to protect legal rights or safety, or as part of a business transfer such as a merger, sale, or reorganization.

J&H Contracting referrals: Twisted Plumbing & Sewer and J&H Contracting are sister companies under common ownership. If your request concerns remodeling or other work outside our plumbing scope, we may share the relevant inquiry details with J&H Contracting so it can respond or provide a referral.

We do not sell the personal information submitted through our contact or service-request forms for money, and we do not provide that information to unrelated third parties for their independent marketing. Analytics and advertising providers may receive Website and device information as described above.

V. Cookies and Tracking Choices

The Website uses cookies and similar technologies for essential functions, analytics, and advertising measurement. Where available, you can use the Website's cookie controls to accept, decline, or manage optional cookies.

You may also adjust browser settings to limit cookies, although some Website features may not function properly.

VI. Security and Retention

We use reasonable administrative and technical safeguards designed to protect personal information. No website or electronic transmission can be guaranteed completely secure.

We retain information only for as long as reasonably necessary to respond to requests, provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

VII. Your Privacy Choices

Depending on where you live and applicable law, you may have rights concerning your personal information, such as requesting access, correction, or deletion.

To submit a request, email hollie.cole@twistedplumbingsewer.com .

VIII. Third-Party Links

The Website may contain links to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for websites or services we do not control.

IX. Children's Privacy

The Website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information was submitted, we will take reasonable steps to delete it.

X. Policy Updates

We may update this Privacy Policy as our Website or practices change. The updated version will be posted on the Website with a revised effective or last-updated date.